Our Sécra Shoes are amazing and so is our exchange and refund policy. Whether you need to change the size, color, and style or would like to return your footwear for a product refund, our friendly customer service staff are here to help. If you have
We are so confident that you will LOVE your Sécra Shoes that we offer a 30-day comfort guarantee. Test and wear our footwear for up to 30 days and if you are not 100% satisfied with them, you can send them back to us for a full product refund or an e
All exchange requests need to be made within 30 days of delivery to your door. You can exchange the size, colour, and style*. New Condition - We offer 100% free exchanges for footwear that’s in new condition within 30 days of delivery. Worn Condition
All refund requests need to be made within 30 days of delivery to your door. New and Worn Condition - For all refunds (both new and worn condition), you will be required to pay the postage cost to send the footwear back to us. *Please note - You may
We cover a 6 month warranty period if a fault occurs. Please note this does not apply to general wear and tear damage caused through regular use. If the warranty claim is accepted you can select a replacement, refund or voucher.