What is the 30 Day Comfort Guarantee?Updated a year ago

What is Our 30-Day Comfort Guarantee?

We are so confident that you will LOVE your Sécra Shoes that we offer a 30-day comfort guarantee. Test and wear our footwear for up to 30 days and if you are not 100% satisfied with them, you can send them back to us for a full product refund or an exchange. 

You will only need to pay the postage cost to send your worn pair back to us and we will issue you with a full product refund or an exchange. 

Why Do We Offer a 30-Day Comfort Guarantee?

As with all new shoes, our footwear does require a wearing-in period. The footbed needs time to mold to the shape of your feet and the leather needs time to soften and stretch.  

Also, if you are not used to wearing supportive footwear, you might find that your feet and body need a little time to adjust to being optimally positioned and you may even experience a little discomfort initially. (If you’re worried that the fit is not right and might be causing discomfort, please contact us at customer service and we will gladly check it for you.)

We usually recommend wearing our footwear for 20 minutes a day for about two weeks to allow them to wear in gradually with minimal discomfort. 

Our 30-day comfort guarantee allows you to fully test our footwear and have enough time to wear them in before deciding to return them for a full product refund. If you do decide that they are not for you, you will be required to pay the return postage cost to send them back to us.