I want to arrange a refundUpdated a year ago

REFUNDS

All refund requests need to be made within 30 days of delivery to your door.

New and Worn Condition - For all refunds (both new and worn condition), you will be required to pay the postage cost to send the footwear back to us. 

*Please note - You may use your own return postage method. However, please contact us for the return address as well as the Refund Form to include in your parcel. 

RETURN POSTAGE COST

If you need to return the footwear to us for a refund or a worn exchange, you will be required to pay the return postage cost. You can either use our shipping label or your own postage method.

POSTAGE COST IF YOU USE OUR LABEL

Please note - The postage cost is based on the fees that the courier charges us and is therefore subject to change. It includes full tracking door to door. 

Number of pairs returned plus the postage cost 

1-2 pairs = $10

3-4 pairs = $13

USE YOUR OWN POSTAGE METHOD

You are most welcome to use your own return postage method. Please contact us for a Refund Form to include in your parcel and the return address. We cannot issue a refund without the information on the Refund Form. 

As it’s your own postage method, we recommend that you use registered post with tracking so that it’s traceable. Unfortunately, Sécra will not be responsible for parcels lost or damaged in transit if you use your own return postage method and, as such, we recommending insuring your parcel.   

If you would to lodge a refund request, please click here.