EXCHANGES, REFUNDS & WARRANTY CLAIMS
Our Sécra Shoes are amazing and so is our exchange and refund policy. Whether you need to change the size, color, and style or would like to return your footwear for a product refund, our friendly customer service staff are here to help.
If you would like to arrange an exchange, refund or warranty claim please complete the exchange form here.
EXCHANGES - SIZE, COLOR, AND STYLE*
All exchange requests need to be made within 30 days of delivery to your door. You can exchange the size, color, and style*.
New Condition - We offer 100% free exchanges for footwear that’s in new condition within 30 days of delivery.
Worn Condition - You can also exchange worn footwear within 30 days of delivery.
You will only be required to pay the postage cost to send the worn pair back to us. (Please Return Postage Cost below)
We will send you a brand new pair in your preferred size, color, and style* for free.
*Style - You can exchange the style for both new and worn condition. If you are exchanging for a more expensive product, you will be required to pay the price difference. If you are exchanging for a less expensive pair, we will refund you the price difference. (For worn exchanges, you will be required to pay the postage cost to send the pair back to us.)
If you'd like an exchange, please click here.