We offer a 30 day Comfort Guarantee, where you can test wear your Sécra Shoes for 30 days from delivery and if they are not right you can return them and receive a 50% off exchange or 50% refund. We provide this offer as we encourage a ‘two week wear in time period’ if the shoes are not instantly comfortable. This allows the shoes the opportunity to soften and mould to the shape of your foot and your foot to adjust to the arch support.
We find in almost all cases we find once the shoes have been worn a few times any concerns the customer is resolved.
Exchange 30-day comfort offer:
You are discounted 50% of your requested return pair for worn exchanges. Postage costs are paid by Sécra.
Eg. Returning a worn Willow, Sécra receives and disposes worn shoe. Customer requests to exchange for Poppy, customer is invoiced 50% off the new pair.
Refund 30 day comfort offer
You are refunded 50% off the price paid for worn refunds. Postage costs are paid by Sécra.