We hope you love your Sécra Shoes, however, we understand not all feet are the same and they may not be perfect for everyone.
30 DAY COMFORT GUARANTEE
We offer a 30 Day Comfort Guarantee, where you can test wear your Sécra Shoes for 30 days from delivery. If the shoes are still not right after these 30 days you can return them and receive a 50% refund of your purchase price. If you wish to exchange your shoes for another size or style and have worn them, we offer a 50% discount on your next order.
We provide this offer as we encourage a ‘two week wear in' period if the shoes are not instantly comfortable. This gives the shoes the opportunity to soften and mould to the shape of your foot and allows your foot to adjust to the arch support.
We find in almost all cases once the shoes have been worn a few times any concerns the customer originally had are resolved.
You can exchange size, colour or style within 30 days of delivery.
We arrange an exchange free of charge including postage costs.
You are discounted 50% of your requested return pair for worn exchanges. Postage costs are paid by Sécra.
Eg. Returning a worn Willow, Sécra receives and disposes of worn shoe. Customer requests to exchange for Poppy, the customer is invoiced 50% off the new pair.
You can request a refund within 30 days of delivery.
Postage Fees: Customer is required to pay a $10.00 fee for the return postage label.
You are refunded 50% off the price paid for worn refunds. Postage costs are paid by Sécra.
We cover a 6-month warranty period if a fault occurs. Please note this does not apply to general wear and tear damage caused through regular use.
If the warranty claim is accepted you can select a replacement, refund or voucher.
To submit a return request please contact our customer service team.