Contact Us 

Shop Sécra  Shoes | AUS

Shop Sécra  Shoes | USA

Arrange a refund

Arrange an exchange

USA | Sécra Shoes FAQs

<p id="isPasted" style="box-sizing: border-box; font-size: 0.9em; line-height: 23.04px; color: rgb(51, 51, 51); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">As with most new footwear your shoes may require a little &apos;wear in&apos; time, once the leather moulds to the shape of your foot you will never want to take them off.&#xA0;</p><p style="box-sizing: border-box; font-size: 0.9em; line-height: 23.04px; color: rgb(51, 51, 51); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are experiencing any discomfort we recommend initially wearing your sandals for 20 minutes at a time. Please reach out to our customer service team for more information.&#xA0;</p><p style="box-sizing: border-box; font-size: 0.9em; line-height: 23.04px; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For peace of mind we offer a <a href="https://secrashoes.com/pages/returns-warranty" style="box-sizing: border-box; background-color: transparent; color: rgb(3, 161, 150); text-decoration: none;" target="_self">30 day Comfort Guarantee</a></p>

As with most new footwear your shoes may require a little 'wear in' time, once the leather moulds to the shape of your foot you will never want to take them off. If you are experiencing any discomfort we recommend initially wearing your sandals for 2

Will I experience rubbing or blisters?

The Arch and Fit

I am new to wearing arch supportive footwear, will these be uncomfortable?

Do you make more than one width in your footwear?

I have a wide foot - will these fit me?

I have a narrow foot - will these fit me?

I have supinated/high arches, will these shoes be comfortable for me?

I have pronated/flat feet, will these shoes be comfortable for me?

How to pick the perfect size

Are Sécra Shoes the same size as Archies Thongs?

The Size

Shipping Information Summary

How do I track the shipping status of my parcel?

Do you offer express shipping?

Where is your warehouse?

How long does it take for my order to arrive?

Shipping

Exchange, refund and warranty summary

What is the 30 Day Comfort Guarantee?

I want to arrange an exchange

I want to arrange a refund

Warranty

Exchanges, Refunds and Warranty

I don't have any injuries or problems with my feet, will these still be good for me?

Are these good for people with bunions?

I have heel spurs, will these be good for me?

I have plantar fasciitis, will these be good for me?

I have an injury, will these be okay for me?

Injuries and Conditions

You are out of stock in the pair I want

Can I place my order over the phone?

Do you have Afterpay?

What cards do you accept?

Is there anywhere I can try Sécra Shoes on before buying?

Purchasing Options

What measures do you take to reduce impact on the environment?

What are the conditions like for your factory workers?

Where is your footwear produced?

Do you have any vegan options?

What is the durability of your footwear?

Can you wear Sécra for long walks?

Manufacturing - product design, usability and durability

How to clean your footwear?

How to protect and keep your shoes in the best condition

Product Care Instructions

Will I experience rubbing or blisters?Updated 2 years ago