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Shop Sécra  Shoes | AUS

Shop Sécra  Shoes | USA

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USA | Sécra Shoes FAQs

<p id="isPasted" style="box-sizing: border-box; font-size: 0.9em; line-height: 23.04px; color: rgb(51, 51, 51); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We aim to dispatch our orders within 24 hours, please keep in mind this may be delayed in busy periods.&#xA0;<p style="box-sizing: border-box; font-size: 0.9em; line-height: 23.04px; color: rgb(51, 51, 51); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Standard delivery:&#xA0;2-5 days&#xA0;<p style="box-sizing: border-box; font-size: 0.9em; line-height: 23.04px; color: rgb(51, 51, 51); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Express delivery: 1-2 days (depending on your location)&#xA0;<p style="box-sizing: border-box; font-size: 0.9em; line-height: 23.04px; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Interstate orders:&#xA0;Your shoes will be packed and sent within 24 hours of ordering. However, our warehouse delivers them to the State Depot and then sends them via Auspost. This saves 1 day in delivery time.

We aim to dispatch our orders within 24 hours, please keep in mind this may be delayed in busy periods. Standard delivery: 2-5 days. Express delivery: 1-2 days (depending on your location). Interstate orders: Your shoes will be packed and sent within

How long does it take for my order to arrive?

Shipping

I am new to wearing arch supportive footwear, will these be uncomfortable?

Do you make more than one width in your footwear?

I have a wide foot - will these fit me?

I have a narrow foot - will these fit me?

I have supinated/high arches, will these shoes be comfortable for me?

I have pronated/flat feet, will these shoes be comfortable for me?

Will I experience rubbing or blisters?

The Arch and Fit

How to pick the perfect size

Are Sécra Shoes the same size as Archies Thongs?

The Size

Shipping Information Summary

How do I track the shipping status of my parcel?

Do you offer express shipping?

Where is your warehouse?

Exchange, refund and warranty summary

What is the 30 Day Comfort Guarantee?

I want to arrange an exchange

I want to arrange a refund

Warranty

Exchanges, Refunds and Warranty

I don't have any injuries or problems with my feet, will these still be good for me?

Are these good for people with bunions?

I have heel spurs, will these be good for me?

I have plantar fasciitis, will these be good for me?

I have an injury, will these be okay for me?

Injuries and Conditions

You are out of stock in the pair I want

Can I place my order over the phone?

Do you have Afterpay?

What cards do you accept?

Is there anywhere I can try Sécra Shoes on before buying?

Purchasing Options

What measures do you take to reduce impact on the environment?

What are the conditions like for your factory workers?

Where is your footwear produced?

Do you have any vegan options?

What is the durability of your footwear?

Can you wear Sécra for long walks?

Manufacturing - product design, usability and durability

How to clean your footwear?

How to protect and keep your shoes in the best condition

Product Care Instructions

How long does it take for my order to arrive?Updated 2 years ago