Contact Us 

Shop Sécra  Shoes | AUS

Shop Sécra  Shoes | USA

Arrange a refund

Arrange an exchange

USA | Sécra Shoes FAQs

<section id="isPasted" style="box-sizing: border-box; display: block; max-width: 100%; color: rgb(51, 51, 51); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; line-height: 1.6; margin: 10px 0px 15px; overflow-wrap: break-word;"><div style="box-sizing: border-box;"><p style="box-sizing: border-box; font-size: 0.9em; line-height: 23.04px;">Unfortunately, we are unable to accept orders by phone as we do not have the facilities set up to be able to do this.</p><p style="box-sizing: border-box; font-size: 0.9em; line-height: 23.04px;">&#xA0;</p><p style="box-sizing: border-box; font-size: 0.9em; line-height: 23.04px;">However, if you&apos;re having any difficulties placing your order or you&apos;re new to online shopping and just need a hand, then no stress at all, we will be more than happy to help out!</p><p style="box-sizing: border-box; font-size: 0.9em; line-height: 23.04px;">&#xA0;</p><p style="box-sizing: border-box; font-size: 0.9em; line-height: 23.04px; margin-bottom: 0px;">Please just get in touch with us via our <a href="https://secrashoes.com/pages/contact-us" style="box-sizing: border-box; background-color: transparent; color: rgb(3, 161, 150); text-decoration: none;" title="Contact Us">contact us</a> form and we will get back in touch with you asap to assist you in making your order.&#xA0;</p></div><div style="box-sizing: border-box;"><ul style="box-sizing: border-box; list-style: none; margin: 0px; padding: 0px;"><li></li></ul></div></div></section>

Unfortunately, we are unable to accept orders by phone as we do not have the facilities set up to be able to do this. However, if you're having any difficulties placing your order or you're new to online shopping and just need a hand, then no stress

Can I place my order over the phone?

Purchasing Options

I am new to wearing arch supportive footwear, will these be uncomfortable?

Do you make more than one width in your footwear?

I have a wide foot - will these fit me?

I have a narrow foot - will these fit me?

I have supinated/high arches, will these shoes be comfortable for me?

I have pronated/flat feet, will these shoes be comfortable for me?

Will I experience rubbing or blisters?

The Arch and Fit

How to pick the perfect size

Are Sécra Shoes the same size as Archies Thongs?

The Size

Shipping Information Summary

How do I track the shipping status of my parcel?

Do you offer express shipping?

Where is your warehouse?

How long does it take for my order to arrive?

Shipping

Exchange, refund and warranty summary

What is the 30 Day Comfort Guarantee?

I want to arrange an exchange

I want to arrange a refund

Warranty

Exchanges, Refunds and Warranty

I don't have any injuries or problems with my feet, will these still be good for me?

Are these good for people with bunions?

I have heel spurs, will these be good for me?

I have plantar fasciitis, will these be good for me?

I have an injury, will these be okay for me?

Injuries and Conditions

You are out of stock in the pair I want

Do you have Afterpay?

What cards do you accept?

Is there anywhere I can try Sécra Shoes on before buying?

What measures do you take to reduce impact on the environment?

What are the conditions like for your factory workers?

Where is your footwear produced?

Do you have any vegan options?

What is the durability of your footwear?

Can you wear Sécra for long walks?

Manufacturing - product design, usability and durability

How to clean your footwear?

How to protect and keep your shoes in the best condition

Product Care Instructions

Can I place my order over the phone?Updated a year ago